FAQs

Answers to Your Questions

About iTeaworld

We’re here to help you discover Chinese tea.

Chinese tea is a world of different regions, varieties, flavors, and traditions. It can feel overwhelming when you’re just getting started.

That’s where iTeaworld comes in.

From approachable starter collections to selections organized around flavor, occasion, and curiosity, we make it easier to find teas that match your taste and discover where you want to go next.

Start with what interests you. Find what you love. Then explore deeper.

Along the way, you’ll discover the stories, craftsmanship, and traditions behind the teas in your cup.

Our mission is simple: to make authentic Chinese tea easier to discover, understand, and enjoy.

iTeaworld specializes in authentic Chinese tea, with a focus on exploring the diversity of Chinese tea through different flavors, regions, varieties, and styles.
Our tea selection includes oolong, green, black, white, yellow, dark, Pu-erh, and scented teas, as well as Chinese herbal teas.
We also offer a selection of teaware and tea accessories to help you enjoy your tea from brewing to everyday drinking.

Our teas come from renowned tea-growing regions across China, each with its own tea varieties, climate, and characteristics.
We carefully select and compare teas from different regions and producers, choosing those that best showcase the authentic character of their origin and craftsmanship.
Each product page tells you where the tea comes from, so you can easily learn more about its origin and flavor.

Tea collections are one of the ways we make exploring Chinese tea easier—and they are a big part of what makes iTeaworld different.

Our collections bring together different teas around a shared idea, giving you an easy way to taste, compare, and discover.
Some are designed as approachable starting points, helping you explore different flavors and find the styles you enjoy.
Others are thoughtfully packaged for everyday enjoyment or gifting, with individually wrapped teas that make it easy to enjoy one tea at a time.
For those who want to explore further, we also create collections around specific regions, tea styles, and themes.
From exploring the regional diversity of oolong tea to discovering different styles of jasmine tea, these collections bring together teas and ideas that can be difficult to find in one place.
And we're continuing to develop collections for everyday life, such as workday tea selections—simple, convenient, and high-quality Chinese teas made to fit naturally into your routine.

Whatever you're looking for, we hope our collections give you an easy place to start, something new to discover, or a deeper way to explore Chinese tea.

About Tea

New to Chinese tea? We've made brewing simple.
Every tea comes with recommended brewing instructions, which are also available on the product page.
You can also use our Tea Brewing Tool. Simply select your tea and teaware to get recommendations for the amount of tea, amount of water, and steeping time.
The tool can even estimate the cost of each brew.
Use these recommendations as a starting point, then adjust to your taste.

Keep your tea sealed, dry, cool, and away from light and strong odors.
We recommend storing tea in an airtight container or keeping it in its original sealed packaging. Avoid places with heat, humidity, direct sunlight, or strong-smelling foods, as tea can absorb moisture and odors easily. For most teas, a cool, dry cupboard is a good place to start.

Tea can stay fresh for a long time when it is properly sealed and stored. For unopened tea, please follow the best-by or freshness date on the packaging.
Once opened, we recommend enjoying your tea within the following timeframes for the best flavor:
Green & yellow tea: within 2–3 months
Black & oolong tea: within 6–8 months
White, dark & Pu-erh tea: these teas can be stored for much longer when properly stored, and their flavors may gradually change and develop over time.
These are recommendations for enjoying your tea at its best, not strict expiration dates. After opening, tea may gradually lose some of its aroma and flavor.To help preserve freshness, keep your tea sealed, dry, cool, and away from light, heat, moisture, and strong odors.

About Shopping

If you're new to Chinese tea, we recommend starting with one of our beginner-friendly collections. They are an easy way to try different teas, compare flavors, and discover what you enjoy.

If you already have an idea of what you're looking for, our tea filters can help you narrow down your choices. Browse by Tea Type, Tea Variety, Tea Flavor, or Occasion to quickly find teas that match your taste, routine, or the way you want to enjoy them.

If you'd like to explore Chinese tea in more depth, we've also created dedicated exploration paths for oolong, scented, and green tea.
These guides help you understand different styles and discover where you'd like to explore next.

Not sure where to start? Follow your curiosity—we'll help you find your way.

We currently ship directly from China to customers around the world.The countries available for shipping are shown at checkout. If you don't see your country listed, feel free to contact us. We'll check whether shipping to your location is currently available, although we may not always be able to add it.

Our orders ship directly from China, and shipping costs are based on the weight of your order and your destination.
Because shipping rates vary by country, we use different shipping rate tiers for different destinations.
For detailed rates and shipping information, please see our Shipping Policy.

We usually prepare orders within 1 business day. Orders placed during Chinese public holidays will be processed on the next business day.
After your order leaves our warehouse, it is transferred to our shipping partner. This transfer usually takes around 3 days. Once the package enters international transit, delivery generally takes 7–20 days. Actual delivery times can vary depending on the destination, carrier, customs, and other circumstances, so we cannot guarantee an exact delivery date.

For additional protection, Shipping Protection is available at checkout. If your package is lost or arrives damaged, eligible orders may receive compensation or a refund according to the protection terms.

Once your order is marked as fulfilled, you'll receive a shipping confirmation email with your international tracking number.
Please note that tracking information may not appear immediately. It can take 2–3 days for the tracking number to become active and show updates on 17TRACK.
You'll receive tracking updates as your package moves through transit, including when it is in transit, out for delivery, and delivered.

No. You can place an order as a guest without creating an account.
However, creating an iTeaworld account gives you access to our Rewards Program. Your purchases can earn points that can be redeemed for discounts and other rewards.
Already purchased something before creating an account? No problem. Your previous eligible purchases will be retained, and once you create and activate your account, those purchases can be credited toward your rewards balance.

Yes! With any tea purchase (tea samples excluded), you can receive free tea samples based on the number of teas you purchase:
Buy 1 tea → Get 1 free sample
Buy 2 teas → Get 2 free samples
Buy 3+ teas → Get 3 free samples

You can select your free samples directly in your cart. The sample selection options will appear shortly after you add your tea products.
It's a simple way to try something new while enjoying the teas you already chose.

If you're not satisfied with the flavor of a tea, you can contact us within 15 days of receiving your order to request a refund for the product amount.
The guarantee applies when you are dissatisfied with a specific tea.
It does not apply when all or most of the teas in the same order are reported as unsatisfactory.
In these cases, a refund not be available.
If you're unsure whether you'll like a tea, we recommend trying a sample before purchasing a larger quantity. This gives you a chance to explore the flavor before committing to a larger purchase.

Still couldn't find what you're looking for?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.